Support

Help for parish teams

Whether you are setting up your parish workspace or deep in the OCIA year, our team is here to help you keep formation moving.

When to contact support

Contact us when something appears broken, data looks inconsistent, invitations are not behaving as expected, or your team is unsure which workflow to use. Questions about plans, billing, and onboarding are welcome too.

To help us respond quickly, include your parish name, the screen you were on, what you expected to happen, and whether the issue also appears after a page refresh.

Fastest first checks

  • Refresh the page once and try the action again.
  • Confirm the team member has the correct role under Dashboard → Team.
  • If an invitation email has not arrived, check spam and use “Resend invite” from the Team page.
  • If a candidate cannot see a lesson, confirm it has been unlocked under Curriculum.
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